Hello Rosie3,

I appreciate you for reaching out to the Community. Thank you for providing detailed information and a screenshot about what's going with your transaction in QuickBooks Online.

I've checked here and found some reports from other users similar to your issue. Our product engineers are already aware of what's going on, and they are hands-on to fix the problem as quickly as possible.

I recommend contacting our Support Specialists and provide the investigation number INV-21387. Those who are on the list of affected users will be receiving updates via Email concerning the progress.

Here's how you can reach them:

1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Click Contact us.

Keep in touch with me here should need additional assistance with saving transactions as PDF. I want to make sure you're taken care of.