cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more

Reply to Message

View discussion in a popup

Replying to:
IamjuViel
QuickBooks Team

Reply to Message

Hello there, @Sollars Marine.

 

The information entered on your Tax Profile determines whether or not an expense is allowable. Let’s ensure it’s set to less than 25 hours so your transactions will be categorized properly. 

 

If you entered more than 25 hours, the system will set your Rent/Utilities/Insurance expenses as disallowable.

 

On the other hand, it seems you're unable to receive forwarded or emailed receipts. Here are the possible reasons you’re unable to receive receipts.

  • Receipt Forwarding set up is not yet verified.
  • Receipts are forwarded using a different email address.

To fix this, let’s make sure you’re able to set up the receipt forwarding feature using the same email address associated with your QuickBooks account. Also, ensure the email address is fully verified.

 

If the issue persists, I’d recommend contacting our Customer Care Team. An agent will be able to further assist you in resetting the receipt forwarding feature.

 

Here’s how:

  1. Open this link: https://help.quickbooks.intuit.com/en_GB/contact?.
  2. Choose QuickBooks Self-Employed.
  3. Fill in the fields, then click Ask Your Question.

For additional insights, I’m adding these articles I recommend on this:

Let me know if you have other questions about managing your QuickBooks Online subscription. I’m here to help.

View solution in original post

Need to get in touch?

Contact us