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Hello there, @Sollars Marine.
The information entered on your Tax Profile determines whether or not an expense is allowable. Let’s ensure it’s set to less than 25 hours so your transactions will be categorized properly.
If you entered more than 25 hours, the system will set your Rent/Utilities/Insurance expenses as disallowable.
On the other hand, it seems you're unable to receive forwarded or emailed receipts. Here are the possible reasons you’re unable to receive receipts.
To fix this, let’s make sure you’re able to set up the receipt forwarding feature using the same email address associated with your QuickBooks account. Also, ensure the email address is fully verified.
If the issue persists, I’d recommend contacting our Customer Care Team. An agent will be able to further assist you in resetting the receipt forwarding feature.
Here’s how:
For additional insights, I’m adding these articles I recommend on this:
Let me know if you have other questions about managing your QuickBooks Online subscription. I’m here to help.