Thanks for joining this conversation, @Daffodil.
Just to verify, did you already tried the steps provided by my colleagues above? If so and you're still getting the same results, I highly suggest getting in touch with our Phone Support team. They have tools such as screen-sharing (remote access) that can check your QuickBooks and perform other troubleshooting steps to help fix this.
Please refer to this article for the detailed steps on how to reach them: Contact the QuickBooks Desktop Customer Support Team.
Just in case, I'm also including these articles for additional resources:
Keep me posted on how the call goes by leaving a comment. I want to make sure this is taken care of for you.
