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Replying to:
paulgdermasafe
Level 1

Rebuild Error Code 310, I still cannot backup QB Desktop Pro 2018

I have followed all of the steps for fixing this issue, and in the QBWin.log file have located the error lines in the log file (pasted below).  It says not fixable by Rebuild.  It lists Customer ID, so I figured I'd just go delete the customer, thereby deleting the credit card info, and that should fix it.  However I cannot figure out how to find the Customer ID to complete the task to see if it works.  

 

Does anyone know how to find the Customer ID?  Will this even fix the problem?  And if not, how does it get fixed?

 

Thanks!

Tina

el_cname.c (38990) :  MESSAGE: 3876: Wed Feb 13 09:44:32 LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber Failed: The decryption has failed.

 

prefuser.c (33376) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 Error: Verify Encrypted Data: Failed to decrypt customer's credit card number. Customer ID: 1176.

 

prefuser.c (33377) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 (This problem is not fixable by Rebuild.)

 

el_cname.c (38990) :  MESSAGE: 3876: Wed Feb 13 09:44:32 LVL_SEVERE_ERROR--GetDecryptedCreditCardNumber Failed: The decryption has failed.

 

prefuser.c (33376) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 Error: Verify Encrypted Data: Failed to decrypt customer's credit card number. Customer ID: 1257.

 

prefuser.c (33377) :  CHECKPOINT: 3876: Wed Feb 13 09:44:32 (This problem is not fixable by Rebuild.)

 

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