Hello there, karen_labase.

Thank you for following my recommendation and providing the results. 

To investigate why the currency is using the Market Rate and not the Custom Rate, I advise subscribing to our callback feature. Checking the root cause of this requires tools, like screen sharing, that only the phone support team has. They can also create an investigation ticket if there are other customers experiencing the same thing.

Here's how to provide your company details:

1. Click the Help tab.
2. Choose Contact us.
3. Enter Phone support and click Continue.
4. Choose Get a callback.
5. Enter your phone number, full name and email address and then click Call me.

Let me know if there's anything else you need about QuickBooks. I'm still here to offer my assistance. Keep me posted as well on how the call goes. Just click the "Reply" button.