Hello there, @karen_labase!

One of the possible reasons why your accounts receivable balance doesn't match is the changes in the currency used in your reports. I'm here to help you with this.

To start, let's pull up your Balance Sheet report. And then, click the amounts of your Accounts Receivable account. This way, you'll be able to identify the changes of currency used in each transaction.

From there, you'll be able to review the currency of each transaction and change them if needed.

Please let know how it works by leaving a comment below. I'll be waiting for your response. I'll be always around to lend a helping hand.