Hi there, melmac.
Thanks for joining the thread. It would be my pleasure to get you in touch with someone to discuss your subscription renewal.
I'd love to pull up your account to determine why you're unable to log in to renew your subscription. However, the tools necessary to do this are under the Phone Support Team so I'd highly recommend reaching out to them:
Contact QuickBooks Support
Please keep me posted with the result. I want to make sure this is taken care of. Thanks again for dropping by, I'll be looking forward to your response.