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QuickBooks Team

Re: Converting 2013 mac to 2019 windows

Hi TTH, 

 

I appreciate the steps you've performed to get your company file converted. There are a few limitations for you to complete the QB Mac backup for QB Windows . Such as: 

  • Both QuickBooks for Mac and Windows should have the same year version. 
  • You should not enter any data in your QB Mac while it is still converting. 
  • You can't round trip to QuickBooks Enterprise because it can't produce a QB Mac backup. 

With regards to the unrecoverable errors, it could be that you have a missing Windows or QuickBooks updates, data damage or program codes that you'll need to repair. 

 

We can verify and rebuild your QB Mac first. Then, create a backup and lastly, convert again.

 

I'd be around to help you if you have further questions.