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I'm here to help you resolve the multi-user server problem. Let's get this sorted out.
Every version of QuickBooks has a corresponding component that needs to be updated for QuickBooks to function in multi-user. To help diagnose and fix these errors, download and run the QuickBooks File Doctor, which analyzes if your computer is properly set up for multi-user mode or not.
Workstations that have hosting multi-user access enabled can inadvertently go into Alternate Hosting mode and take ownership of a company file. When this happens, other users will not be able to open the file. You may want to verify that permissions are set correctly.
Here's how:
If your permissions aren’t set correctly, perform these steps:
Verify if QuickBooks Server is running and if the company file is shared.
You can get more details in this article: Set up folder and Windows access permissions to share company files.
This article is a good reference as well: https://quickbooks.intuit.com/community/Help-Articles/Host-your-company-data-file-in-multi-user-mode....
Should you need more help about multi-user server in QuickBooks Desktop for Mac, don't hesitate to let me know. Have a good one.