Hi there, @cleco.

Thanks for getting back and providing details about the refund and payout of your customers. Allow me to chime in and help you further.

You don't need to create a journal entry basing on the scenario provided. You can create normal transactions instead and use a clearing account so we can move money from one account to another. 

First, let's create a clearing account on your Chart of Accounts:

1. From the Lists menu, select Chart of Accounts.
2. Right-click anywhere in the Chart of Accounts, then select New.
3. In the Add New Account window, select the Bank radio button.
4. Select Continue.
5. In the Account Name field, enter Clearing Account, Barter Account or Wash Account.
6. Do NOT enter an opening balance.
7. Click Save & Close.

Once you already have a clearing account, you can create a sales receipt for Customer B's payout. Make sure to select the clearing account on the Deposit To field. Please see attached screenshot below.

Next, create a refund check for Customer A and use the funds from the clearing account. 

Once done, transfer the remaining funds from the clearing account to your bank. Just go to Banking menu and select Transfer Funds.

This should get you on the right track. 

Let me know if you have additional questions about this process. I'm here to help. Have a good one.