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BNM
Level 1

GoPayment Transaction cancellations but charged

I am having trouble with my GoPayment that Intuit customer service has yet to rectify.  When charging via my GoPayment, two times I have had a gray bar come up that has stated that the transaction has been canceled.  It makes it look like the credit card has been denied.  So, the client and I have swiped the credit card again and tried another card.  Then, it turns out that I have 5 transactions that went through my Merchant account despite having the message.  I'm not sure what is going on and frustrated because I had to reverse over 10 transactions because I had thought the transactions did not go through.  There has been no problem with my internet connection.  All software is up to date.  I have had this issue only 2 times, but so frustrating that I'm supposed to know not to try to redo the transaction.

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