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Join nowHello, dee-bdd.
Thanks for joining the thread and for sharing your experience about this.
We’ll need to further investigate this behavior to get the root cause of the issue so we can come up for possible solutions. To do this, we'll need you to reach out to support team over the phone:
1. Visit this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Mac Desktop.
3. Choose any main and sub topic.
4. Scroll down and click the Get Phone Number.
For now, you’ll have to click the QuickBooks icon from your dock to bring it back to front. Having QuickBooks as the frontal application will keep the toolbar visible.
Please let me know if you have other questions with QuickBooks. I'll be around to help.