Hi there, islam_009.

It's possible there's a connection problem between your Headquarters (HQ) and Remote stores. Let's try switching the Store Exchange Communication Method to refresh the connection.

Here's how:

1. Click File on the top menu.
2. Select Preferences, then click Company.
3. Choose Multi-Store and Store Exchange.
4. Take note of the current preference.
5. Select Not Used for each store and click Save.
6. Re-open the Company Preferences window. Just go to File > Company Preferences > Multi-Store > Store Exchange.
7. Re-enter the original company preference for each store's communication method and click Save.
8. Perform another cycle of Store Exchange. Just click Stores, then choose Send File.

If the same thing happens, it would be best to contact our Point of Sale (POS) Technical Team. They'll further investigate what's causing this issue and help you match the inventory quantities between HQ and Remote store.

You can reach them in QuickBooks POS, just click Help on the top menu. Choose Contact us, then follow the onscreen instructions.

I found a helpful article for more details about troubleshooting store exchange errors: https://community.intuit.com/articles/1764960.

You can always visit the Community if you need anything else.