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Join nowHi @cindyrayno,
We strive hard to address your concerns and provide you the best experience through our customer support.
I also appreciate your efforts in trying the steps given by my colleague above. And it's also nice to hear that our chat support was able to help you fix the error message you were getting.
If you wish to connect with our QuickBooks Customer Support, you can schedule a callback. Here's how:
Please let me know if you have other questions.