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Replying to:
Alessandra_B
QuickBooks Team

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Hi there, @Smak1.

 

You can enter a negative amount for your deposit to denote the customer refund. Let me show you how.

 

To process a refund, you may follow these steps:

  1. Click on Banking from the menu bar.
  2. Choose Make Deposits.
  3. Enter the customer name under the Receive From column.
  4. In the From Account column, choose the account where funds will be taken out. And the second line is the expense account.
  5. Under the Amount column, enter a positive number for the first line, and a negative amount for the second line.
  6. Click on Save & Close.

Feel free to leave a comment below if you have any other concerns. I'll be here to assist you.

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