Hello there,

Aside from some troubleshooting provided by my colleague, we can perform another way to resolve this.

Here's how:

1. On your Home tab, click the Statements icon.
2. Under the Template section, click Customize.
3. Select Customize Data Layout.
4. Modify the template, then OK.
5. Go back again to the Template section, this time click the copy of the standard statement.
6. Then, click Email.
7. Review the statement, then click Send.

I'll be around if you need more help. Have a good day!