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Anonymous
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Hi Lily,

 

Thanks for your response.

 

I am running the A/R Aging Report on today's date, long after all four transactions mentioned. What I see is (fake transaction numbers are used for clarity):

Credit Memo 111... 10/28/2013... Customer A... -283.10

Invoice 222... 01/22/2014... Customer A... 283.10

General Journal 333... 01/31/2015... Customer B... 5,503.51

General Journal 444... 02/01/2015... Customer B... -5,503.51

 

Once I realized that the General Journals were applied to a customer and NOT a vendor (the name exists in our system in both forms), I WAS able to apply one General Journal to the other on the "Customer Payment" screen and get them to cancel out. One down, one to go!

 

Credit Memo 111 has already been applied to Invoice 222. If I pull up the "Receive Payments" window for Customer A, Invoice 222 does not appear in the list of open invoices and Credit 111 does not appear in the "Discounts and Credits" window. If I open the transaction for Credit 111 or Invoice 222, they both show zero balance remaining. The A/R Detail Report (even run long after payments were applied) is the only place that they still appear as somewhat "open".

 

One weird thing is that if I pull up Credit Memo 111, the original amount of the credit was $257.99, which is LOWER than the $283.10 that appears where it shows up on the current A/R Aging Report. If I pull up the "Transaction History" for Credit Memo 111, I see it applied to a large number of different invoices:

TransactionAmountCredit Balance
Invoice 150-34.99223.00
Invoice 151-8.05214.95
Invoice 152-8.76206.19
Invoice 153-14.90191.29
Invoice 222 **************-283.10-91.81
Invoice 154-5.76-97.57
Invoice 155-5.76-103.33
Invoice 156-90.41-193.74
Invoice 157-78.77-272.51
Invoice 158-10.59-283.10

 

So the credit appears to have been applied in some crazy where the balance of the credit was allowed to go negative? But when I open up the Credit Memo itself, it DOESN'T show a -$283.10 balance--it shows a $0.00 balance!

 

Does this make any sense to you? Thanks again.

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