Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
QuickBooks Team

Re: QB Mac 2019- Layout designer crash

Hello there, @KD12.


I want to ensure you're able to edit the invoice template in your QuickBooks successfully. Let's get started!


Since you're still using the Trial version, let's uninstall and reinstall your QuickBooks from your device. Make sure to create a back up copy of your company fire before doing major changes into your account.


  1. Create a backup copy of your company file.
    1. Go to File.
    2. Click Back up.
  2. Uninstall QuickBooks Mac Desktop.
    1. Close QuickBooks.
    2. In your desktop, click the Finder menu.
    3. Hit Go.
    4. Look for QuickBooks Desktop Mac.
    5. Select the QuickBooks icon.
    6. Move it to the Trash.
  3. Remove QuickBooks PLIST files.
  4. Restart your computer.
  5. Reinstall QuickBooks.

For a more detailed information, you  may check out this article: Resolve Crash Catcher displaying while using QuickBooks for Mac.


If issue persists, I'd suggest contacting our Technical Support Team. An agent will be able to further assist you via a secured remote access session.

  1. Visit:
  2. Choose QuickBooks Desktop for Mac.
  3. Select Search for something else.
  4. Type in a keyword about concern.
  5. Click Search.
  6. Hit Get Phone Number.

Fill me in if you have other questions about customizing your invoice in QuickBooks. I'm always here to help.