Greetings, @regina2.
I'm pleased to furnish you with some information about receiving customer payments.
When you sign up for the ability to received credit card and eCheck payments, you'll receive an email notification to inform you about the status of your account. Is it safe to say that you haven't received any email notification? If so, I'd recommend contacting our Merchants Services Customer Care Team. A specialist will be able to access your account on a secure environment and update you about its status.
Here's how to contact us:
- Visit: https://community.intuit.com/browse/payments-contact-us.
- Choose the specific Merchants Service product you're using.
On the other hand, you can check these articles for reference:
Don't hesitate to click the Reply button if you have other questions about receiving payments via QuickBooks. I'm always here to help.
