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Replying to:
JaneD
Moderator

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Hi there, AZEmbroiderer.

 

I've got some information and troubleshooting steps to share with you. 

 

To single out this issue, let's run the Refresher tool to end QuickBooks processes running in the background. Please follow these steps to perform a mini repair on your software:

  1. Close QuickBooks. 
  2. Download the Refresher tool.
  3. Save the file on your desktop.
  4. Run the QBRefresher tool.
  5. Re-open QuickBooks Desktop.

If the issue persists, you can follow the additional steps outlined in this article: Solutions for when QuickBooks stops working.

 

From there, you shouldn't have any further issues after running the tool.

 

Keep me posted how this turns out. I want to ensure this matter gets resolved.

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