cancel
Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
Experienced Member

Re: Quickbooks web connector showing as blank

Hi ShiellaGraceA,

 

Thanks for your quick response.

 

I have checked with QBWebconnector folder location it in the following folder:
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\

As per you comment tried opening connector but it showing as blank.

 

Please find more details about the QuickBooks and Web Connector as follows:
Web Connector version: 2.3.0.36
QuickBooks version: QuickBooks Enterprise: 2019 Contractor

 

In order to track the issue providing details about what was the earlier configuration which was working fine.
Earlier installed Quickbooks version : QuickBooks Enterprise: 2018 Contractor
Earlier Web Connector version: 2.3.0.25

 

Then we have updated it to the latest version of quickbooks and we have started getting the issue for quickbooks web connector.
So we have updated the web connector version to latest but the issue remains the same quickbooks connector showing as blank.
Current installed Quickbooks version: QuickBooks Enterprise: 2019 Contractor
Current Web Connector version: 2.3.0.36

 

To install web connector we have followed the instruction as per the below reference link:
https://developer.intuit.com/app/developer/qbdesktop/docs/get-started/get-started-with-quickbooks-we...

Also after going through some post about the registry key we have cleaned up that as well and did the reinstall but still issue remains the same.
http://www.iamodules.com/supportsuite/index.php?/Knowledgebase/Article/View/42/9/quickbooks-webconne...

 

Added generated log when we open web connector in ticket description and web connector showing the blank screen as an attachment in the first thread of discussion.

 

Please let us know how we can fix this issue.

 

Regards,