Hi Andrea64, 

I have done further research and I could not find this particular error on ATO's table of general errors. Kindly contact our payroll experts via support@yourpayroll.com.au so this will be looked into in a timely manner. 

Please add the following details to your email: 

•        Business name and ABN & CID
•        Affected employee/s (if any)
•        Affected pay run/s (if any)
•        The username they use to access payroll (please do not send your password)
•        A screenshot of the issue or error page you are seeing, if appropriate
•        Any additional details that may assist in helping our investigations