Hello Angie13,

I'm glad to know the information above helps you with the credit. Allow me to help provide additional information regarding running the report in QuickBooks Desktop.

Available credits should show the amounts on the Open Balance column in the reports. If you're unsure of the results, you can always double-click a transaction in question to view the bills paid and payment amount.

If the information showing is still not correct, you can also try running the Verify and Rebuild Data utility. By running this process, it'll self-identify any data issues and resolve them on your behalf.

For the detailed steps, I'm adding the article I recommend on this:

Verify and Rebuild Data in QuickBooks Desktop.

I look forward to serving you to the best of my ability, so please let me know for any further assistance you need. The Community has your back.