cancel
Showing results for 
Search instead for 
Did you mean: 

Reply to message

View discussion in a popup

Replying to:
BettyJaneB
QuickBooks Team

Reply to message

Hello and welcome to the Community, @jenuneekor.

 

I'd be happy to walk you through in creating a refund for the payment that you made through merchant services in QuickBooks Online.

 

Creating a refund for payments can be done in just a few clicks. Here's how:

 

  1. Find and open the original invoice payment.
  2. Click Issue Refund button at the top right; or, click More at the bottom of the page, then Refund.
  3. Click Yes, refund payment.  This will appear to be a final step - it is not - you will have the option to make adjustments to the amount/items being refunded in the next step.
  4. A new Refund Receipt will open.
  5. Confirm the refund amount, then click Save and Close to process the refund back to the credit card.

To get more information about this process, please refer to these articles: 

However, if you need further assistance with the steps, I'd re comment getting in touch with our Merchant Services Department. They have the necessary tools that can guide you through the steps. 

 

Please let me know how it goes. I want to ensure you're all set. Have a great week.

Need to get in touch?

Contact us