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Connect with and learn from others in the QuickBooks Community.
Join nowHello and welcome to the Community, @jenuneekor.
I'd be happy to walk you through in creating a refund for the payment that you made through merchant services in QuickBooks Online.
Creating a refund for payments can be done in just a few clicks. Here's how:
To get more information about this process, please refer to these articles:
However, if you need further assistance with the steps, I'd re comment getting in touch with our Merchant Services Department. They have the necessary tools that can guide you through the steps.
Please let me know how it goes. I want to ensure you're all set. Have a great week.