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Join nowThanks for joining this thread, Kitty111.
I appreciate you following the resolution steps provided by my colleague. Adding a manual payment directly to the Payments account can help resolve the issue.
The option to record a partial payment to the emailed invoices is unavailable at this time. Once a customer receives payment whether itβs partial or full, the transactionβs posting status will automatically be closed.
To track the remaining amount, manually add it in your QuickBooks Payments account. Here's how:
After entering it, this gives you an option to create an invoice. Youβll have to select the Need Invoice? link to make one.
Just in case, I also added a link with detailed information about recording Merchant Service deposits.
To record the amount, process it in your company file. Check out the steps provided by @JanyRoseB for visual reference or refer to this article for detailed instructions: Record a payment for an invoice.
This information should get you on the right track. If you have further questions about the process, let me know by posting a comment below. Iβm always here to help.