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Join nowHello @whollymoses,
We don't want you to experience this kind of issue and I'd like to redirect you to the best support available.
If you haven't performed the troubleshooting steps shared by my colleagues above, I suggest trying them. Those troubleshooting steps could help you resolve this issue.
But if you get the same result, I recommend contacting our QuickBooks Customer Care. One of them can securely verify your account and help you investigate this issue further.
Here's how to reach them:
Don't hesitate to leave a comment below if there's something else that you need. I'm always here to help.