If I enter the expenses as ITEMS then they post correctly to the income account, however there are other issues with items which prevents me from using them.

If I enter the costs as EXPENSES then they offset the COGS account instead of posting as income. 

How can I make income from billed COGS post correctly to the income account instead of offsetting the COGS account? Gross Margin and Net Income are accurate on a P&L but COGS represents the vast majority of our costs so it's frustrating that Total Revenue and COGS are so wildly inaccurate. 

QB support have not been able to resolve.