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Connect with and learn from others in the QuickBooks Community.
Join nowWelcome to the Community, Mberry.
You've come to the right place. It would be my pleasure to help you transfer the credit from the vendor to your customer.
A good way to handle this is to set up a Barter account and then make a journal entries to move the credit. The steps below will guide you through that process:
To create the barter account
To record the entry to move the credit to the Barter account
To record the entry to transfer the credit to the customer
I'm also including an article for more information about this process: How to record a barter transaction
Just a heads up, this method can impact your books and you may wish to seek additional guidance from an accounting professional. Every business is unique and they can make suggestions on how to handle this. If you're not affiliated with one, our Intuit Find-A-ProAdvisor site can help you to find certified professionals in your area.
Don't hesitate to reach out to me here in the Community with any additional questions or concerns you may have. Thanks for dropping in, wishing you and your business only the best.