Spent about 5 hours on the phone in total today with support which was a total waste of time. Watched them uninstall and reinstall both QuickBooks and Excel multiple times. They had me do a new install on my laptop and test it – no difference. They seem to be blaming the fact that we are running Office 365 for the issue and wanted me to load an older version of Excel (which I don’t have and wouldn’t have done anyway). What version of QuickBooks and Excel are you running?

Not sure why they won’t look at the file specified in the message QuickBooks_Payroll_Link.xlt. If Excel says there is unreadable content in the template than the two tabs that are messed up will be messed up no matter what version of Excel you run. Can’t wait for them to call me back in the morning and start all over.