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Connect with and learn from others in the QuickBooks Community.
Join nowHello platinumedition,
You can try to check your Shopify setting to see if you've selected the correct mapping for your deposits.
In case you need more help with your Shopify acccount, please try reaching out to their support.
Once, you're able to correct the account mapping. Try to deposit a transaction to see if it creates a deposit and a charge inside QuickBooks.
Please let us know if you have any questions.