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Replying to:
Kristine Mae
Moderator

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Hello there, FMPOA.

 

Thanks for doing the troubleshooting step @qbteachmt suggested. Running the verify and rebuild utilities help resolves data integrity issues.

 

In your case, since there are no errors found, you can try to repair QuickBooks. Repairing the software fixes program-related issues.

 

Before doing so, create a backup copy of your company file. This way, we have a copy of your data in case it will be messed up.

 

Then, here's how to repair QuickBooks:

  1. Click the Windows/Start icon on your computer.
  2. Choose Programs and Features, then look for Control Panel.
  3. Choose QuickBooks, then click Uninstall/Change.
  4. Click Continue, then Next.
  5. Choose Repair, then Next.
  6. Wait for the repair to complete, then click Finish.
  7. Restart your computer if prompted. 

Open the report again.

 

If you still have the same issues after repairing QuickBooks. I suggest contacting our technical support to have this investigated further. You can check my colleague @MaryGraceS's post on how to contact them.

 

You can always visit us if you have other concerns. We'll be happy to work with you again. 

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