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Replying to:
Rasa-LilaM
QuickBooks Team

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Hey there, BeeR.

 

Thanks for letting us know about this behavior regarding your recurring transaction. I’m here to help you get the feature working smoothly.

 

In situations like this, you’ll need to open the template and review the information. Once done, save it and check if any errors are displayed.

 

These errors provide clues on how to fix the issue. If you get the same result, I recommend you get in touch with our QuickBooks Online Customer Care Team.

 

They have the tools to investigate this further and make sure the recurring transaction will automatically post to the correct billing schedule. You can reach them through the following link: Contact support (US only).

 

I've added a link with detailed information why recurring transactions do not run but the Next Date advances.

 

Please let me know if you have additional questions about QuickBooks. I'll be glad to answer them for you. Have a good one.

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