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MaryGraceS
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Hi there, @amyebirchard.

 

Thank you for joining the Community. Allow me to help share some insights about reconciling accounts in QuickBooks Online.

 

The account balance should match with your monthly bank statements. When you receive each period's statement, you reconcile your account based on the transactions covered on that statement only. 

 

So, if the transaction was recorded in December but posted in your bank on January, that transaction will be reconciled on January. Technically, that transaction will be included on the January statement. 

 

I've included some articles for additional reference: 

For additional help, you can also reach out to our Customer Care support. They have the tools that can help you get this resolved quickly. 

 

Here's how: 

  1. Sign in to your QuickBooks Online account.
  2. At the top right, click the Help icon.
  3. At the bottom, click Contact Us

These resources should help to get you back on track.

 

Keep me posted if you have any other questions reconciling accounts in QuickBooks. I'll be happy to help you out. Have a great day ahead. 

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