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This part is Both: "There are 5 fields for Ship-to addresses, but that is for street, city state etc, not 5 multiple ship-to addresses."
You can use Add New Ship To. You can rename it, for instance, Site. You fill in the address info. Add Another, and name it, for instance, Builder's Office. Fill in the address info. Add another Ship To and name it, for instance, Landscaper. Fill in the address info. Now I can ship to any of those locations associated with my Customer's Project.
The 5 lines are because US Addressing standard provides for the max of 5 lines, in the labels. Plus, you can include Notes, of course, when you Edit a Ship To listing.
"The report is a flat file structure, where multiple ship-to addresses don't fit this report structure. All the imports and exports of Customer data relates to their primary ship-to address."
If you run a report on the transactions, the info on the transactions is used. If you run a report on the names, only the Primary Ship To is used. There is no access to the Ship To Table from within the QB program interface.