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Replying to:
KhimG
QuickBooks Team

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Hello, @Malcolm Ziman.

 

I’m here to provide some clarification about the Automatic timeout feature in QuickBooks Online.

 

As mentioned above, the system may log you off depending on how long the computer is in idle mode. This prevents unauthorized users to access QuickBooks when you’re away from your PC.

 

With QuickBooks Online Desktop and Mobile App, you can select the Stay Signed-in box in order to remain logged in to your account. The feature is currently unavailable in the web version of QBO.

 

While this is the case, you have an option to set the company settings to keep you logged in for up to 3 hours if you’re the Master Admin. Refer to the article above for more information.

 

That's it. Let me know if you have any questions, I'm here to answer them for you. 

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