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Join nowWelcome to the QuickBooks Community, joneill1186.
Thank you for providing detailed information. It would be my pleasure to help you with any questions you may have regarding the returned items.
In QuickBooks Desktop, there are two Accounts Payable (A/P) workflows you can use. You can choose either of the two depending on what suits your business process.
Workflow one:
Workflow two:
Based on what you've said above regarding the returned inventory items, you may need to record a Deposit and a Bill Credit to link them. For the detailed instructions, you can visit this article (scroll down to Scenario 2):
Record a vendor refund in QuickBooks Desktop.
Please be sure to let me know if you need additional clarification about the process, and I'll be more than happy to help you accomplish it.