Hi there, @jbrenza.
Thank you for adding a reply. Please allow me to join the thread and help share additional information about printing a logo on invoices in QuickBooks Online (QBO).
As of now, we haven't received any reported issues with other users about unable to print a logo on their invoices. To single out the cause of this unexpected behavior, you can start by logging in to your account using a private browser and start printing your invoice from there. This helps us check if the issue is browser related.
You may use either of these shortcut keys to access your account using a private browser:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Internet Explorer: press CTRL + Shift + P
- Safari: press Command + Shift + N
If it works fine and the logo prints on your invoice using a private browser, access your account using the original browser and clear the browser's cache.
If the same thing happens, it would be best to get in touch with our Support Team to check and investigate this further for you. To contact support, you may check it here: Contact the QuickBooks Online Customer Support team.
On the other hand, to learn more about adding, customizing, and troubleshooting logo on sales forms, you can check this article: Logo in QuickBooks Online.
As always, don't hesitate to add a post/comment below if you have any other QuickBooks or logo concerns. I'll be always here to help you!
