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QuickBooks Team

Re: What causes an emailed invoice to be marked as "viewed"? I have had numerous times I checked ...

Hi there, @edwin2.


It's my pleasure to help share information about viewed invoices in QuickBooks Online (QBO).


When you send an invoice to your customer, it will be marked as Viewed once the customer opened and viewed the invoice you've emailed. When an invoice is marked as viewed numerous times, meaning, the emailed invoice was also viewed by the customer many times on their end.


You can see attached screenshots for additional reference.

d4 creating invoice1.PNG

d4 email view 11.PNG

d4 viewed 3.PNG

d4 activities 4.PNG


Also, to learn more about creating and sending invoices, you may check this article: How To Create An Invoice.


Please don't hesitate to add a comment below if you have any other invoices concerns, I'm always here to help you. Have a good day!