Hi there, @crystala.

I'd be glad to help check why the preference to automatically recall transaction is unmarked in QuickBooks Desktop (QBDT).

Since you're QBDT is always updated and the issue happens, you may need to verify and rebuild your QuickBooks data to help us isolate the cause of this unexpected behavior. For the detailed steps, you  may check this article: Verify and Rebuild Data in QuickBooks Desktop.

If the issue persists, I suggest contacting our Support Team to check and investigate this further securely. For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

Please feel free to add a post/comment below if you have any other QuickBooks questions. I'll be around to help you!