Thanks - I'm trying to export reports and those options are grayed out on my 2019 install. It's clearly an install problem and I talked to support but they won't help me unless I pay a lot of money. Frankly my impression of Quickbooks (and Intuit more generally) is pretty negative after this experience.  My software was less than a week old and I was told to fire my accountant and pay QB thousands.  Be assured I won't be chatting with your support again anytime soon.