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Join nowI echo the comment about this flaw in QB. It needs fixing as it is clearly causing problems for QB Users.
I have had 3 overpayments by customers over the last few months. These were all entered to their accounts as a credit on account to offset against future orders.
However, each of these customers has emailed us asking if we could issue a credit note.
We use QuickBooks Online.
Could you please raise this issue as a matter of some urgency for your developers to fix. Thank you.
In the meantime, what is the best workaround fix in QBO?