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Replying to:
MarshallA
Intuit

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Hello,

A couple things I notice. I have outlined in screenshot in red.

<TotDue You're missing the end > it should be <TotDue> This might be causing QBO to not recognize it as a field that should be mapped.

 

Acct # Where is this info coming from? I see there is no place in the customer profile to assign a customer account number. Are you using once of the "Custom 1, 2 or 3" fields on the invoice form? If so, you need to actualy label it <Custom1> in the template becuase QBO doesn't know what you named the field.

 

<BillName>, <BillAddress>, etc. In QBO for the templates, it groups the customer name, address, city, state and zip into 1 big field called <BillingAddress>

 

I would try making these changes on the template and see if you're still having issues. If you are, please attach the MS Word doc to a comment or you can message me directly and I will import the template into a sample company I have and see if I can figure out where the issues is.

 

In addition to the marks on your template screenshot, I'm also including a screenshot of the sample invoice template available for download within the import feature so you can see how it comes with labels not changed in any way.

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