Hi LilyC,

I've just upgrading to QBM 2019, and I have essentially the same problem, except that I don't use 2FA or tokens, so this shouldn't be an issue; additionally I've tried several email accounts hosted by different providers/servers. I can verify that all my settings are correct, and that the Email area where the account is entered both tests and verifies the accounts as working and able to connect.

I'm very curious about what you mean by, "You can create another profile to check if you still get the same error message."

Do you mean essentially what I've already done, i.e., create new/different Email account profiles in the same pane, or is there another Profiles feature I'm not aware of or that isn't directly related to Email?

Thanks in advance for clarifying this suggestion.

Frederico