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IamjuViel
QuickBooks Team

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I appreciate the screenshot you've provided, @JessiG.

 

There are several reasons why you're QuickBooks is not responding while sending an email. Let's perform some troubleshooting steps to fix this error.

 

  1. Make sure that QuickBooks isn’t running as administrator.
  2. Verify if your email preference is set correctly in QuickBooks.
  3. Set your email preference in Internet Explorer correctly.
  4. Test and repair your MAP132.dll by emailing a document from Microsoft Word.
  5. Reinstall QuickBooks using Clean Install.
  6.  Lastly, you may consult with your IT professional so you'll be guided properly in repairing Outlook.

For more detailed instructions, you may refer to this article: QuickBooks is unable to send your emails to Outlook.

 

If the error persists, I’d suggest contacting our  Technical Support Team. A specialist will be able to further check on the root cause of your concern via a secured remote access session.

 

Here’s how to contact us:

  1. Go to Help.
  2. Choose QuickBooks Desktop Help.
  3. Click Contact Us.
  4. On the pop-out window, select Search for Something else.
  5. Enter a specific keyword about your concern.
  6. Click Search.

 

Keep me posted if you have other questions. I'm always here to help.

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