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Join nowI appreciate the screenshot you've provided, @JessiG.
There are several reasons why you're QuickBooks is not responding while sending an email. Let's perform some troubleshooting steps to fix this error.
For more detailed instructions, you may refer to this article: QuickBooks is unable to send your emails to Outlook.
If the error persists, I’d suggest contacting our Technical Support Team. A specialist will be able to further check on the root cause of your concern via a secured remote access session.
Here’s how to contact us:
Keep me posted if you have other questions. I'm always here to help.