Hi @llm608,
I know this can be quite frustrating but rest assured, this will be fixed in no time. I want to personally let you know that we strive hard to always get you back to business efficiently.
Our engineers are still investigating this ongoing issue about user unable to summarize their payroll data in excel. We are yet to hear from them on July 9, 2019 for the possible fix.
In the meantime, you can follow the workaround provided by my colleague above.
Also, if you haven’t been added to the list of affected users of this investigation. You can follow the steps below in contacting them:
- Log in to your QuickBooks account.
- Press F1 on your keyboard.
- Enter a topic.
- Click on Contact Us.
Once you’re on the list, you’ll be receiving email updates about its progress.
We appreciate your patience with us as we resolve this. Please let me know if you have any other questions or concerns.
