I created a credit memo for a refund, then issued a check for the refund amount, but now the refund amount is showing up as existing credit on the customers account.

I tried printing the check, it gave the check a number but didn't remove the credit from the customers account. how do i show that the customer has received the refund, and that it is not available as a credit for future orders. thank you.

the credit was actually issued back onto the customers credit card. but its only giving me the option to create a check to record the refund, is there a way to show that it was credited to their credit card directly from my account. it was done using a square reader. thank you.

Topics

Training

Community

Resources

Reply to message

I created a credit memo for a refund, then issued a check for the refund amount, but now the refund amount is showing up as existing credit on the customers account.

Need to get in touch?