I can help you get around with your concern, Michoro, Bobmeng, and WFlintstone.
We will isolate this issue. Open a sample company file, then check if the same thing happens. Open QuickBooks, click Open a sample file, then choose a file.
If there are no issues in the sample file, this unexpected behavior is due to data or file corruption. To fix this, we will run the verify/rebuild utility. Here's how:
- Click the File menu.
- Go to Utilities, then choose Verify Data.
- If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity", the file is damaged. Just continue to Rebuild Data to correct the problem.
- When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the back up is finished.
- Click OK when you get the message "Rebuild has completed".
- Run Verify Data again to check for remaining data damage.
After running the utilities, try to check your register.
You can keep me updated by tagging me. I will get back to all of you as soon as I can.
