Question

MTD QB online is unable to contact HMRC

9 replies
39 views

I have been submitting Vat returns using QB online but today QB online cannot connect to HMRC anyone got any ideas

QuickBooks Online

G

GeorgiaC

Level 13

Hello refprint, thanks for joining the Community

Do you see a prompt to Take action on your VAT dashboard, and does any specific message show there?

Please also check that the start and end dates of your open VAT period in QuickBooks match those being requested by HMRC.

To rule out any server errors or browser issues connecting to 3rd parties like HMRC, try logging into QB via a private browsing window (on Chrome or MS Edge, press Ctrl + Shift + n to open).

Get back to us below if this doesn't fix. 🙂

L

Laxmi P

I'm having the same issue. The HMRC connection for Making Tax Digital is enabled, Gateway ID and password are correct but I'm getting the CLIENT_OR_AGENT_NOT_AUTHORISED when I click on TAKE ACTION. I'm going round in circles with the Fix MTD issues. Is the best option to disconnect MTD then start again? I've been submitting to HMRC without issues until now.

DHeraV

Moderator

I understand how this issue affects your business tasks, @Laxmi P. I am familiar with several potential causes and solutions that can help you resolve this error.

To resolve this error and proceed successfully, it is recommended to update your MTD connection. The error message 'CLIENT_OR_AGENT_NOT_AUTHORISED' is frequently encountered when utilising MTD services in QuickBooks Online (QBO). This particular error message can occur in situations where:

It is necessary to reauthorise the connection between QBO and HMRC.
The credentials you entered for MTD during the setup process in QuickBooks do not match the correct credentials provided by HMRC.
The VAT registration number recorded in QuickBooks does not align with the information in HMRC's records. If you have received a new VAT registration number, it is essential to update this information in your VAT settings.

If you're an accountant/bookkeeper:

You don't have permission from your client to make VAT submissions on their behalf. You can send them an authorisation request by logging into your agent services account.
You haven't linked your clients to your agent services account for MTD.
You haven't set up the MTD for VAT feature in QuickBooks Online.

For detailed information, kindly visit: Fix MTD issues and errors in QuickBooks Online.

With the year coming to a close, there are specific tasks in QBO that you must complete to prepare for the upcoming year. To ensure a smooth transition, I recommend referring to this article as a helpful guide for completing year-end tasks: QuickBooks Online year-end guide and checklist.

I kindly request that you keep me posted on how things are progressing by leaving a comment below. I assure you that I'll be here to offer any necessary help.

F

Fil Sollof

I have exactly the same issue today, I have been sending my VAT for ages and never had an issue before. Making tax digital is enabled and all the dates start to end of period are correct. But it still says take action

We can’t connect to HMRC right now .

help please

thanks

Fil

A

Ashleigh1

Level 14

Hello Fil Sollof, thanks for posting on the Community page, have you tried following the disconnect and reconnect steps in the above post to see if that resolves it for you? If you still get the take action button you will need to do a full disconnection via the taxes page and then reconnect to hmrc but the partical should suffice for you to do.

B

BevSomerset

I am in the same loop as previous posters. Have disconnected. logged off and reconnected and still same error. This is driving me insane - I just want to submit my return!

We can’t connect to HMRC right now .

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