Hi. My inventory tracking seems not to be working. All invoices made does not affect the inventory count. Can you please assist. Thank you

@ riaan

Lets start with the basics

in products & services you do have inventory type items created?

each item had three accounts on the item screen, Inventory items have three accounts
expense = COGS
income = your sales income account
asset = inventory asset

Are your inventory items set up that way?

I tried creating invoices in my QuickBooks and I was able to decrease my inventory quantity, riaan.

Since your invoices are not affecting the count, there’s a possibility that your browser is causing this issue. There are times that the overloaded files stored in your browser can cause unusual behavior.

To check, let’s create the invoice again on a private window or an incognito. If it works fine, clear your browser’s cache or use a different one.

If the issue continues after doing the steps above, I’d recommend contacting our support team. They’ll be able to investigate this further and help you fix this.

Here’s how to reach them:

1. In QuickBooks, click Help at the top.
2. Select Contact us.
3. Provide a small information about your inventory concern.
4. Click Let’s talk.
5. Select Start an email.

Post a question again if you need anything else.