Solved

Customer ABN on invoices

11 replies
55 views

How is this done. Everything I have read does not work. There is no box to tick to display customer ABN. Would anyone know ??

QuickBooks Online

I

IntuitAikaAnswer

QuickBooks Team

DID YOU READ MY PREVIOUS REPLY ????? THERE IS NO OPTION THERE FOR THAT !!!!!!!

Hi Robdod,

Let me share some information on adding customer ABN to your invoices. You're unable to see an option to tick Customer ABN in Custom form styles because you haven't enabled GST yet in QuickBooks Online. To enable GST:

Go to GST tab.
Select Get started.
Select the taxes applicable on your business.
Select Save and finish.

Once done, you can go back to Custom form styles, and you'll now be able to see and tick Custom ABN option to show on your invoices.

Feel free to drop a comment below if you have any other questions, we're here to help you.

A

AileneA

Moderator

Hello, Robdod.

In addition to the steps we've taken so far, I have a suggestion that might help. Have you double-checked if the ABN number was entered correctly on the Customer's Details page? It's always a good idea to verify all the information on file to ensure it was entered correctly. Here's how:

Click the Sales/Invoicing tab (whatever you see on your end) and then click Customers.
Tap on the Customer's name if you wish to see the ABN.
Press on the Customer Details tab and click Edit.
Verify if an ABN number was entered in the Tax reg. no. The field under the Tax info tab.
If there is none, then let's go ahead and enter the ABN number and click Save.

Once finished, please follow the steps below to display the Customer's ABN number on the invoice:

Click the Gear icon and select Custom Form Styles.
Select Edit on the Master Invoice (or the frequently used invoice template).
Hit the Content tab and then click the top box of the preview page.
Underneath the Header, tick the box for the Australian business number (ABN).
Scroll down and tick the box beside Customer ABN under the Display sub-menu.
Press Done.

Once done, please open the invoice and select the correct template. Click on Print or Preview, and the customer ABN number should be visible. If it still isn't visible, create a new invoice template and check if the same issue occurs.

Let me know if you need further assistance. Have a great day!